What are the first things people look for in movers?

Finding the best possible movers in the sea of available moving companies can be quite a difficult task. So, if you want customers to choose you as their moving ally, you should have the traits people desire in movers. Namely, there are certain things that people look for when they’re searching for a moving company to hire. You want to check most of their boxes in order to be the company they pick. Don’t worry, we’re about to explain which things will make your company one of the best cross country moving companies. And if these things already apply to your moving crew – great! Keep reading to learn about the things people look for in movers to see if there’s something you should improve.

Positive reviews and customer satisfaction

One of the first things people look for in a moving company is a good track record. This means that their research begins with reading customer reviews and seeing if your company is well-liked among previous clients. By reading other people’s experiences, new clients are able to see if they want to get into business with your company.

Man using laptop and phone researching things people look for in movers
People always do research before hiring a moving company, and one of the things people look for in movers is a good track record.

So, if you have a line of satisfied customers, you should show it to your future customers. The way you can do that is by asking your clients to leave a review of your moving company if they’re happy with your services. This is a great way to drive more business to your company, so don’t forget to include reviews on your website.

Licenses and insurance

Nobody wants to work with a fraudulent company or a company that seems like a scam. That is why one of the first things people look for in movers is their licenses. That’s one of the ways they can be assured that your company is legitimate and registered. So, to prove that hiring your residential movers is safe, it would be best to include information about your licenses on your website.

Other than giving your clients a sense of security by presenting your licenses, there’s one more thing we recommend doing. Namely, one of the biggest concerns for people when moving is the safety of their items. They don’t want anything to get damaged or lost. Something that gives them peace of mind is their movers offering them insurance. So, we suggest coming up with an insurance plan that will make your clients feel taken care of when they’re relocating with you.

A wide variety of moving services

Everybody’s relocation is unique. Therefore, each one of your clients has specific needs and requirements. Because people are looking for assistance with certain parts of their move, one of the first things they search for in movers is appropriate moving services. For example, if they’re looking for someone who will pack them pack, they’ll choose a company that offers packing services. That is why you should offer a variety of different services in order to cater to everybody’s needs.

Couple sitting next to a carton box
Many people don’t want to go through the hassle of packing, so it would be great if you offered packing services.

Here are a few suggestions of services you can add to your list:

  • packing services
  • furniture moving
  • piano moving
  • fine art moving
  • senior moving
  • student moving
  • furniture assembly/disassembly
  • storage services
  • car shipping

Experience is one of the things people look for in movers

One of the reasons why people decide to hire professional movers is because of their know-how, skills and, most of all, experience. A moving company that’s been in the industry for a few years shows credibility, competence and makes the clients feel safer. If your moving team has been in the business for a while, it’s best to let your clients know that you know what you’re doing. Knowing the ins and outs of the moving industry is a big plus, so don’t hesitate to tell your customers about your experience. That is one of the most important traits people look for in a moving company.

Transparent prices

One of the biggest parts of relocation planning is figuring out the moving budget. For this reason, a lot of people like getting moving estimates from their movers and learning about their moving prices. Hence why one of the traits people look for in movers is transparency about the pricing.

Person holding dollar bills
The prices you offer could be a deal-breaker and it’s important that you’re transparent about them.

Nobody wants to be surprised by unexpected, hidden charges. Therefore, when you’re giving a quote to your clients, it’s in everybody’s interest to be up-front and tell them about all the expenses they can expect. Be truthful and transparent. This way, you’re showing respect to your clients, and that respect will be reciprocated.

Good communication

Finally, we can’t fail to mention the importance of communication when it comes to your relationship with clients. Namely, when clients are looking for a company to hire, whether it be for residential or commercial moving, they want to know they can fully rely on their movers. This means that the movers will answer their questions, give them all the information, guide them, etc.

Movers who are unavailable, don’t respond and avoid answering questions don’t give their customers a sense of security. Therefore, if you want your clients to trust you, you need great communication skills. There’s a reason why this is what people look for in movers. So, make sure you’re there for your clients and show them that you have their best interest at heart.

Do you have what the clients are looking for?

So, those are some of the most important things people look for in movers. If your moving company has most of those traits, you’re on the path to success. The most important thing is being honest, respectful and professional with your clients. Show them that you’re a legitimate, experienced company that is there to make moving easier for them.

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