What do the new FMCSA rules mean for customers

Safeguards that reduce risks in the relocation process benefit everyone involved. As a result, it was fantastic when the Federal Motor Carrier Safety Administration (FMCSA) made some necessary improvements to relocation restrictions. On June 27, 2022, new regulations were implemented by the FMCSA to safeguard consumers and increase the security of the relocation process. Although the best cross country movers New York undoubtedly adhered to the aforementioned standards, not all of our colleagues did. No pressure was applied. Unfortunately, that is no longer the case. The goals of the new FMCSA rules are to improve the regulation of moving brokers, strengthen protection against fraud, better educate clients, and streamline the booking process in general. When will customers see the effects of this? Okay, let’s zoom in for a closer inspection.

What is FMCSA, and why do we need to follow its rules?

Let’s speak about FMCSA before we get into the specifics of the new rules and how they will be implemented and affected. Describe it and explain its significance. The acronym FMCSA, for the Federal Motor Carrier Safety Administration, is undoubtedly well-known to you. In the United States, the trucking sector is overseen by this division of the Department of Transportation. It is, therefore, also in charge of policing relocation services. They determine national standards for the transportation, shipping, and moving industries. Therefore, all movers, including cross-country movers in California, must adhere to the BBB’s regulations regarding the scheduling procedure, the handling of your possessions, the transportation of your items, and the completion of any necessary documentation.

a man checking out new FMCSA rules
The Federal Motor Carrier Safety Administration’s laws govern the moving industry to ensure consumer safety.

Why did the FMCSA decide to implement these new regulations?

As the number of moving scams has increased over the past several years, it has become increasingly challenging for consumers to identify reliable providers. Some shady brokers and simply dishonest moving businesses may have cheated you out of money. Using evaluations from companies like Best Cross Country Movers, you can quickly research the legitimacy of the moving service you’re considering using. Unfortunately, though, not everyone makes advantage of our offerings. As a result, many individuals had to learn to survive on their own.

The new FMCSA regulations are an attempt to improve things, at least a little. They are meant for cross-country moving companies and brokers. So, we’ll be discussing interstate relocation services. Where costs are highest and fraud is most likely to occur during a move. The following is evolving:

  • The new FMCSA regulations are there to better safeguard customers against fraud.
  • In addition, they push for more moving-related consumer rights education.
  • The new regulations streamline administrative processes and effectively protect consumer rights.
  • The “Ready to Move” section has been updated, streamlined, and simplified to better serve its readers.
  • According to the new regulations, shady movers and brokers would face harsher punishments.

What went into creating the new rules at the FMCSA?

To assist in the development of regulations, the FMCSA established the Household Goods Consumer Protection Working Group. The working group was formed to improve the way in which information on interstate home goods moves is communicated from motor carriers and brokers to customers. Its members included educators, consumer affairs specialists, and seasoned moving industry officials. The FMCSA received answers from the following groups and individuals after asking their feedback:

  • The American Trucking Association’s Moving and Storage Conference
  • The International Association of Movers
  • Unigroup’s MoveRescue
  • One private citizen
a man holding some documents
These new regulations will bring some positive changes in the industry.

Why is this regulation change by the FMCSA so significant?

To begin with, it has been well over a decade since the last revision of the regulations governing the relocation sector. Even while a decade may not seem very long, a lot has happened, especially in recent years. Thanks to the proliferation of online reservations, the number of moving brokers has increased at a dizzying rate. Brokers for moving services are not the same as actual movers. They don’t handle shipping or transportation in any way, shape, or form; they don’t own vehicles, maintain storage facilities, or hire movers. Simply put, they act as intermediaries between you and the moving business. It’s safe to assume that they weren’t subject to the same regulations as traditional movers like cross-country movers Alabama for example.

Service orders are no longer necessary

They may be putting you in touch with the best movers in New York City or they could be putting you in touch with an ordinary NYC mover. However, several of them required deposits that were greater than half of the expected cost of the full move. As a consumer, you are in a terrible situation here. When it’s time to cancel, and when things go wrong. In addition, many of those brokers did not have a cancellation, refund, or deposit policies. Alternatively, they either wrote them in a language you can’t comprehend.

The goal of the new regulations is to increase consumer safety

As a result of these modifications, the whole relocation sector may finally relax. They should help a great deal in minimizing the damage caused by dishonest movers and brokers. For the sector as a whole, this means increased security. Moving companies no longer have to constantly prove their worth to their customers, freeing them to focus on providing superior service. Accordingly, here are a few of the key points to remember about the new FMCSA regulations.

two people packing up for the move
These new rules should make you feel a little safer.

You no longer have to place service orders

The order for service was the most crucial piece of paper in the past. If you were relocating because of the modifications. You can now move your family across states without it. The bill of lading will now contain all pertinent details. This greatly reduces the amount of effort involved in the relocation process.

The bill of lading is currently the most critical part of your move. A binding contract between a consumer and a moving company or broker. According to the new FMCSA rules, the bill of lading must contain all relevant details about the move. The sole caveat is data that isn’t available at the time of signing, such as the weight of the cargo. All interstate movers Ohio now have to sign the bill of landing at least three days before the scheduled move-out date so that the client has time to review it.

Improved cancellation policies

Canceling your relocation after paying more than half of the estimated price? It was difficult to be in that predicament. And especially if you wanted your money returned. Customers now have the option to cancel their moves anytime before the bill of lading is signed and the actual move begins. Which means you have at least three days to back out of your relocation. Customers do not have to give a reason for their return.

Both carriers and brokers must provide you with your rights and responsibilities

Carriers and brokers now have to explain to you your rights and responsibilities. It is acceptable to provide either a hard copy or a link to the FMCSA website where a copy can be downloaded. Whatever the circumstance, the moving company must provide the customer’s signed and dated receipt as proof that they met the condition.

a man explaining something to a client
Your chosen company will have to explain both your rights and responsibilities to you.

All modifications to your move and changes in dates must be documented

Many long-distance relocations go over budget because customers add stuff or want extra services. In circumstances like these, interstate movers Las Vegas must now create a new binding or non-binding estimate instead of merely modifying the old. These updated estimates, which should contain the loading date and time, as well as the rationale for the revisions, should be produced beforehand.

No more blank paperwork

The moving business is notorious for having customers sign blank or partial paperwork. The FMCSA has issued new regulations that state businesses shall no longer have their consumers sign blank paperwork. Only when the necessary information is unknown may buyers sign incomplete paperwork. Or when you don’t know all the details yourself.

Examples of information that could be left out include:

  • Actual weight of shipping
  • Delivery dates (for consumers who aren’t sure when they’ll take possession of a new house)
a man signing paperwork
New FMCSA rules ensure that no company or broker can offer blank paperwork.

Physical surveys are now a must

Before the changes, if a customer’s home was more than 50 miles from the company’s headquarters, a physical survey was necessary. There is now no longer a distance exception, and written client waivers are not valid anymore. Virtual surveys with video components that allow moving business staff to see the customer’s things clearly are now a part of the “physical survey.” You should prepare a video of all of the stuff you want to move before contacting your interstate movers Colorado. This shouldn’t be a problem. In fact, it should make things easier.

Do companies still have to have a DVIR?

Let’s go on to talking about Driver Vehicle Inspection Report (DVIR) now. Carriers and drivers no longer need to keep a DVIR unless there are some faults or deficiencies. Briefly said, “clean” DVIRs are no longer obligatory. Does this imply you have to change how you’ve been doing things? Although the FMCSA does mandate certain DVIR documentation, it is still optional.

There are still companies out there who insist daily DVIRs are the way to go. Even though the DVIR procedure is already in place, some companies still have drivers fill out a paper copy in addition to the electronic version every day. Critical violations are another emerging problem with DVIRs.

The new DVIR rules have raised a few concerns

Historically, an inspection would involve reviewing the last 30 days’ worth of DVIRs from a set number of drivers, with that number varying by company size. The inspector was looking for a trend of missing or incorrect information in less than 10 percent of the DVIRs he sampled. Due to the new DVIR regulation, inspection reports will no longer be due every 30 days. The DVIR retention rule is 90 days, and retention only is necessary if there are some faults. We too have many questions concerning the DVIR rule:

  • Will inspectors check the DVIR against roadside checks to see whether any vehicles with mechanical problems were flagged?
  • Will inspectors inquire (through DVIR) whether or not a driver was aware of a flaw or deficiency that led to a repair? How about this time around: will it be the number of checked DVIRs vs the number of DVIRs that are either incomplete or fail to identify repairs that the driver was aware of?

We have not been able to locate anyone who knows the answers to these questions as of yet. These concerns have yet to be considered, so we’ll just have to see what happens. But we do now that if you choose one of our best cross-country movers Florida, you won’t have to worry about a thing. Since all of their vehicles are in tip top shape.

a man inspecting a vehicle
If you choose a mover from our database, you can lay back knowing your move is going to be smooth.

How do the new FMCSA rules help consumers?

Will these new regulations actually make a difference, though? Is it possible to hire movers without first confirming their identities? To do this, the Federal Motor Carrier Safety Administration has published new regulations. The effectiveness of the new FMCSA rules is still uncertain. We will have to wait and see. Nonetheless, it has taken the positive step of revising and updating its regulations. Everybody who relocates should feel more secure and protected after this. We hope that you now understand what goes into the moving process a little better. And that you will choose a moving company for your next move wisely.

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